Oahu Transit Services, Inc.
Fixed Route
Monthly
Performance Report
March 2022
Prepared by OTS Service Evaluation
·
Ridership
Average weekday ridership
for the month of March 2022 was 110,713, up by 22,147 or 25% from the previous
year. Fiscal year-to-date ridership is
at 25,764,363, up by 31.5% from the previous year.
While ridership
continues to recover in 2022, it is still approximately 44 percent lower than
pre-pandemic level. It is uncertain when
ridership will fully recover and it will depend on loosening State and City
restrictions, change in work environment (i.e. work from home) and tourism
recovery (especially from international visitors).
·
On-Time Performance
System-wide on-time
performance is at 71% for the month of March 2022. Out of 106 total routes, 37 routes exceeded
on-time performance at 80% and 1 route performed under 50%.
The DTS and OTS Service
Review Committee reviews service levels, including on-time performance monthly.
·
Safety and Security
The number of reported
crimes has been on an upward trend for the fiscal year. They are largely attributable to vandalism
incidents, specifically objects striking the bus.
·
Maintenance
As a result of the
COVID pandemic, the spare ratio is above our normal 20% requirement due to low
ridership.
·
Service Delivery
Service modifications
to the following routes were implemented with the March sign-up.
-
Route
2L reinstated limited stop route and extended it to Kahala Mall;
-
Route
52 improved headway to 30 minutes from 40;
-
New
Route 306 providing mauka/makai service for the residents at Kahauiki Village.
|
Key Performance
Indicators (KPI) |
March |
March |
March |
Percent |
YTD for |
YTD for |
March |
Percent |
12 Month |
Benchmark |
|
FY 2022 |
FY 2021 |
FY 2019 Pre-Covid |
Change FY 2021-2022 |
FY 2022 |
FY 2021 |
FY 2019 Pre-Covid |
Change FY 2021-2022 |
FY 2019 Pre-Covid |
||
|
|
|
|
|
|
|
|
|
|
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|
Total
Monthly Ridership |
3,112,711 |
2,512,628 |
5,180,317 |
23.9% |
25,764,363 |
19,594,080 |
46,176,913 |
31.5% |
61,140,545 |
|
|
Average
Weekday Ridership |
110,713 |
88,566 |
190,894 |
25.01% |
105,153 |
79,693 |
191,346 |
31.95% |
189,944 |
|
|
Percent
of Trips On-Time |
71% |
71.6% |
71.1% |
-0.6% |
72.4% |
74.4% |
71% |
-2.01% |
71.23% |
75% |
|
Bus
Availability |
85.9% |
88.4% |
90.3% |
-3% |
87.8% |
89.6% |
91% |
-2% |
91% |
90% |
|
Bus
Miles/Major Collisions |
443,603 |
592,048 |
205,882 |
-25.07% |
411,871 |
663,529 |
218,765 |
-37.93% |
398,688 |
400,000 |
|
Preventable
Acc./Mil. Mls. (Rolling 12 Mos.) |
|
|
|
|
2.45 |
1.83 |
2.25 |
33.88% |
1.75 |
3.00 |
|
Bus
Miles/Mechanical Road Calls |
11,909 |
10,092 |
11,095 |
18.01% |
11,842 |
11,589 |
11,240 |
2.2% |
11,336 |
10,000 |
|
Spare
Ratio |
50.29% |
47.53% |
20.18% |
2.76% |
53.17% |
59% |
20.4% |
-6% |
20.19% |
>20% |
|
Percent
of Inspections Comp. On-Time |
100% |
100% |
100% |
0% |
99% |
100% |
100% |
-1% |
100% |
100% |
|
Percent
Maintained Pullouts |
99.67% |
99.57% |
98.8% |
-0.33% |
99.5% |
96.4% |
99.3% |
-0.5% |
99.18% |
100% |
|
Cost
per Service Hour* |
$148.98 |
$143.22 |
$129.15 |
4% |
$147.18 |
$145.03 |
$129.33 |
1.5% |
$130.05 |
$153.59 |
|
Cost
per Passenger Trip* |
$6.10 |
$7.31 |
$3.38 |
-16.7% |
$6.33 |
$8.20 |
$3.39 |
-22.85% |
$3.44 |
$7.41 |
|
Cost
per Mile |
$10.69 |
$10.35 |
$9.46 |
3.3% |
$10.56 |
$10.41 |
$9.51 |
1.47% |
$9.52 |
|
|
Passenger
Trips per Hour* |
24.44 |
19.58 |
38.18 |
24.83% |
23.28 |
18.01 |
38.39 |
29.23% |
37.88 |
20.7 |
|
Farebox
Recovery |
14.1% |
11.41% |
25.52% |
24% |
14.15% |
10.94% |
26.9% |
29.4% |
26.28% |
27% |
|
Trips
per Mile |
1.75 |
1.41 |
2.80 |
24% |
1.67 |
1.28 |
2.81 |
30.7% |
2.77 |
|
|
Average
System Speed |
12.58 |
13.23 |
12.77 |
-5% |
12.77 |
13.23 |
12.74 |
-3.47% |
12.72 |
|
|
Percent
Complete in 30 Days (Customer) |
99% |
91% |
98% |
8% |
97.8% |
96% |
96.8% |
2% |
96.7% |
95% |
|
Complaint
Rate (Complaints per 100,000 Trips) |
10.34 |
19.34 |
9.38 |
-46.52% |
13.61 |
19.47 |
8.99 |
-30.12% |
9.24 |
12 |
